I have been a very proud and very content user of Site5 Hosting Services since 2006. The support was immaculate, their response time as well, I could send mails or tickets and their staff immediately got back to me. I was so happy!
This changed starting 2015 when Site5 was acquired by EIG, got worse in 2016 and is unbearable in 2017. I will tell you why I want to leave as fast as possible.